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Lumo — Privacy Policy

Effective Date: [Month Day, Year]

Lumo ("the App," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the App.

By using Lumo, you agree to this Privacy Policy.

If you do not agree, please discontinue use of the App.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you provide directly, such as:

  • name or username
  • email address
  • account details

1.2 Health-Related Information

Information you choose to upload, such as:

  • blood test results
  • medical documents
  • biomarkers
  • notes about your health

This information is used only to provide app features.

We do not sell or monetize health data.

1.3 Device & Usage Information

We may automatically collect:

  • device type
  • operating system
  • app version
  • IP address
  • usage statistics
  • crash logs

This helps improve performance and security.

1.4 Subscription & Purchase Data

If you make purchases through the App Store or Google Play, those platforms handle billing.

We do not receive your full payment information.

2. How We Use Your Information

We use information to:

  • operate and improve the App
  • analyze your uploaded results
  • deliver personalized insights
  • troubleshoot and enhance performance
  • communicate with you (support, updates, security notices)
  • comply with legal obligations

We do not use your data for ads targeting based on health information.

3. AI Processing & Accuracy

Lumo uses automated systems to analyze uploaded health information.

These outputs are for informational and educational purposes only.

No information from the App should be considered medical advice.

4. How We Store & Protect Data

We use technical and organizational safeguards, including:

  • encryption in transit (HTTPS)
  • restricted access to data
  • secure cloud infrastructure

No system is 100% secure, but we work to protect your data and notify you of any legally-required breaches.

5. Data Sharing

We do not sell personal data.

We may share limited information with:

  • trusted service providers (cloud hosting, analytics)
  • legal authorities when required by law
  • partners only with your explicit consent

Service providers are required to protect your information.

We do not share health information for advertising or marketing.

6. Data Retention & Deletion

We keep your information only as long as necessary to provide the App.

You may request deletion at any time by contacting:

lumobloodapp@gmail.com

We may retain limited records if required by law or legitimate business needs.

7. Your Rights

Depending on your location, you may have rights to:

  • access your data
  • correct inaccurate information
  • delete your data
  • withdraw consent
  • request a copy of your data
  • restrict certain processing

EU/UK users may also exercise GDPR rights.

California users may have CCPA rights.

8. Children's Privacy

Lumo is not intended for individuals under 18 years of age.

We do not knowingly collect information from minors.

9. Third-Party Services

The App may contain links or integrations with third-party tools (e.g., Apple Health, Google APIs).

Their privacy practices are not governed by this policy.

We encourage you to review their policies.

10. International Data Transfers

Depending on where you live, your data may be transferred to and processed in other jurisdictions.

We take measures to comply with applicable data-transfer laws.

11. Changes to This Policy

We may update this Privacy Policy periodically.

We will update the Effective Date and notify users where required by law.

Continued use of the App means you accept the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise rights:

Email: lumobloodapp@gmail.com

Website: https://lumo-blood.com/support

13. Consent

By using Lumo, you consent to the collection and processing of your information as described in this Privacy Policy.